Job Overview:

We are seeking a Phone Representative to join our team. The ideal candidate will be responsible for handling incoming and outgoing phone calls in a professional and courteous manner. Bilingual would be a plus! This person is required to have excellent customer service skills. They must posses the ability to function well in a high paced environment. A high school diploma or GED plus one to three years work experience in the field is required.

Duties:

• Answer incoming phone calls promptly and professionally
• Make outbound calls to follow up on inquiries or to provide information
• Assist callers with inquiries, appointment scheduling, and general information
• Maintain accurate records of phone conversations and interactions
• Transfer calls to appropriate departments or individuals as needed
• Handle sensitive information with confidentiality and discretion

Requirements:

• Proficiency in English is required; knowledge of Spanish is a plus
• Familiarity with medical terminology is preferred
• Strong communication skills to effectively interact with callers
• Ability to analyze information and provide appropriate responses
• Experience in a medical office setting is advantageous
• Excellent phone etiquette and customer service skills
• Multilingual abilities are beneficial for diverse customer interactions
• Proficient in data entry to accurately record information